The terms governing your use of our website and services.
Last updated: 1 January 2026
These Terms and Conditions ("Terms") govern your access to and use of the frustaire.com website ("Website") and any commercial cleaning services ("Services") provided by Commercial Clean Australia ABN, trading as Frustaire. By accessing the Website or engaging our Services, you agree to be bound by these Terms in full. If you do not agree with any part of these Terms, you must discontinue your use of the Website and not engage our Services.
By browsing the Website, submitting a form, requesting a quote, or entering into a service agreement with us, you acknowledge that you have read, understood, and agree to comply with these Terms and all applicable laws and regulations. These Terms constitute a legally binding agreement between you ("Client", "you", or "your") and Commercial Clean Australia ("Company", "we", "us", or "our"). We reserve the right to modify these Terms at any time, and your continued use of the Website or Services after any changes constitutes acceptance of those modifications. It is your responsibility to review these Terms periodically.
Frustaire provides professional commercial cleaning services throughout Australia, including but not limited to office cleaning, medical facility cleaning, strata and common-area cleaning, carpet cleaning, tile and grout restoration, and pressure washing. The specific scope, frequency, and pricing of Services are agreed upon between the Client and the Company through a written quotation or service agreement provided after an initial consultation or site inspection.
All descriptions of Services provided on the Website are for general informational purposes only and do not constitute a binding offer. The actual scope and deliverables of any engagement will be defined in the applicable service agreement or quotation document. We reserve the right to subcontract any part of the Services to qualified third-party providers where necessary, provided that the quality of work meets the standards set out in the service agreement.
Quotations provided by Frustaire are based on the information supplied by the Client and the conditions observed during any site inspection. Quotes are valid for a period of 30 days from the date of issue unless otherwise stated. We reserve the right to adjust pricing if the actual conditions at the site differ materially from what was represented or if the scope of work changes after the initial quote has been issued.
All prices quoted are in Australian dollars and are exclusive of Goods and Services Tax (GST) unless expressly stated otherwise. GST will be applied in accordance with the A New Tax System (Goods and Services Tax) Act 1999. Payment terms will be specified in the service agreement or invoice. Unless agreed otherwise, invoices are due within 14 days of the invoice date. Late payments may attract an administration fee of 2% per month on the outstanding balance, calculated from the due date until the date of full payment.
We reserve the right to review and adjust our standard pricing annually or in response to significant changes in material costs, labour costs, or regulatory requirements. Any pricing changes for ongoing service contracts will be communicated in writing with at least 30 days' notice.
The Client agrees to provide safe and reasonable access to the premises where Services are to be performed, including working utilities such as electricity and running water. The Client must inform us of any known hazards, security requirements, access restrictions, or special conditions at the site prior to the commencement of Services. Failure to provide accurate information or safe access may result in delays, additional charges, or the suspension of Services.
The Client is responsible for securing or removing valuable, fragile, or sensitive items from areas to be cleaned. While our staff exercise due care, we cannot accept liability for damage to items that have not been adequately secured or that are inherently fragile and not identified to our team before cleaning commences.
We will use reasonable endeavours to deliver Services at the times and dates agreed in the service schedule. However, circumstances beyond our control, including severe weather events, public health emergencies, equipment failures, or staff illness, may occasionally require rescheduling. In such cases, we will notify the Client as soon as practicable and arrange an alternative date at no additional cost.
Cancellations or changes to scheduled services requested by the Client with less than 24 hours' notice may incur a cancellation fee equal to the value of the scheduled service. We encourage Clients to provide as much notice as possible when changes to the schedule are needed.
We are committed to delivering high-quality cleaning services and conduct regular quality inspections through our supervisory team. If you are not satisfied with any aspect of the Services delivered, please notify us within 24 hours of the service completion. We will arrange a re-clean of the affected areas at no additional cost, provided the complaint is reported within this timeframe and relates to areas included in the agreed service scope.
Our complaints procedure is outlined in more detail in our Return and Refund Policy.
To the fullest extent permitted by Australian law, Commercial Clean Australia's total liability to you for any claims arising out of or in connection with the Services or these Terms shall not exceed the total fees paid by you for the specific service giving rise to the claim. This limitation applies regardless of the legal theory on which the claim is based, including contract, tort (including negligence), or otherwise.
We shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, revenue, data, goodwill, or business opportunity, even if we have been advised of the possibility of such damages. Nothing in these Terms excludes or limits liability that cannot be excluded or limited under Australian Consumer Law, including guarantees relating to the provision of services with due care and skill.
Our liability for damage to the Client's property caused by our staff's negligence during the course of service delivery is limited to the reasonable cost of repair or replacement of the damaged item, subject to prompt notification and reasonable evidence of the damage and its cause.
All content on the frustaire.com website, including but not limited to text, images, graphics, logos, icons, page layouts, and software, is the property of Commercial Clean Australia or its content suppliers and is protected by Australian and international copyright, trademark, and other intellectual property laws. The Frustaire name and logo are trademarks of Commercial Clean Australia.
You may not reproduce, distribute, modify, display, transmit, or create derivative works from any content on this Website without our prior written consent. You are granted a limited, non-exclusive, non-transferable licence to access and view the Website content for personal, non-commercial use only. Any unauthorised use of Website content may violate copyright, trademark, and other applicable laws and could result in legal proceedings.
The information provided on the Website is for general informational purposes only and is subject to change without notice. While we make reasonable efforts to ensure the accuracy and completeness of the content, we do not warrant that the Website will be uninterrupted, error-free, or free of viruses or other harmful components. You access and use the Website at your own risk.
Our Website may contain links to third-party websites for your convenience. We have no control over the content, privacy practices, or availability of those external sites and do not endorse or accept any responsibility for them. Your use of third-party websites is governed by their respective terms and policies.
You agree to indemnify, defend, and hold harmless Commercial Clean Australia, its directors, officers, employees, and agents from and against any and all claims, losses, damages, liabilities, costs, and expenses (including reasonable legal fees) arising out of or in connection with your breach of these Terms, your use of the Website, or your engagement of our Services where you have provided inaccurate information or failed to meet your obligations under these Terms.
Neither party shall be held liable for any failure or delay in performing its obligations under these Terms where such failure or delay results from circumstances beyond the reasonable control of that party. Such circumstances include, but are not limited to, natural disasters, pandemics, government actions, civil unrest, fire, flood, industrial disputes, power outages, and internet or telecommunications failures.
Either party may terminate an ongoing service agreement by providing 30 days' written notice to the other party. We reserve the right to suspend or terminate Services immediately if the Client fails to make payment within the agreed timeframe, breaches any material term of the service agreement, or behaves in a manner that threatens the safety or wellbeing of our staff.
Upon termination, all outstanding fees for Services already rendered become immediately due and payable. Termination does not affect any rights or obligations that have accrued prior to the date of termination.
In the event of a dispute arising out of or in connection with these Terms or the Services, the parties agree to first attempt to resolve the matter through good-faith negotiation. If the dispute cannot be resolved through direct negotiation within 14 days, the parties agree to submit the dispute to mediation administered by the Resolution Institute (or a comparable mediation body) before commencing any court proceedings. The costs of mediation shall be shared equally between the parties.
If mediation does not resolve the dispute within 30 days of the mediator being appointed, either party may commence legal proceedings in the courts of the relevant Australian state or territory.
These Terms are governed by and construed in accordance with the laws of the Commonwealth of Australia and the State of Queensland. Both parties submit to the non-exclusive jurisdiction of the courts of Queensland and any courts entitled to hear appeals from those courts. Nothing in these Terms limits any rights you may have under the Australian Consumer Law or any other applicable legislation that cannot be excluded by agreement.
If any provision of these Terms is found to be invalid, unlawful, or unenforceable by a court of competent jurisdiction, that provision shall be severed from these Terms to the minimum extent necessary, and the remaining provisions shall continue in full force and effect.
These Terms, together with any applicable service agreement, quotation, and our Privacy Policy, Cookie Policy, and Return and Refund Policy, constitute the entire agreement between you and Commercial Clean Australia regarding the subject matter herein. Any prior representations, understandings, or agreements not expressly included in these documents are superseded.
If you have any questions about these Terms and Conditions, please contact us: