Privacy Policy

How we collect, use, and safeguard your personal information.

Last updated: 1 January 2026

This Privacy Policy explains how Commercial Clean Australia, trading as Frustaire and operating the website frustaire.com, collects, holds, uses, and discloses personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). We are committed to protecting your privacy and ensuring that your personal data is handled responsibly and transparently at every stage of our relationship with you.

1. Information We Collect

We collect personal information that is reasonably necessary for providing our commercial cleaning services, responding to enquiries, and improving your experience on our website. The types of personal information we may collect include:

  • Identity information: your full name, job title, and the name of your business or organisation.
  • Contact details: your email address, telephone number, and postal or business address.
  • Enquiry and service details: any information you provide when requesting a quote, booking a service, or submitting a message through our contact form, including the nature of the cleaning service required, preferred scheduling, and site-specific requirements.
  • Technical and usage data: your IP address, browser type and version, operating system, referring URL, pages visited on our website, time spent on each page, and other diagnostic data collected automatically when you browse frustaire.com.
  • Cookie data: information stored by cookies and similar tracking technologies as described in our Cookie Policy.

We do not collect sensitive information such as health data, racial or ethnic origin, political opinions, or biometric data unless it is directly relevant to a specialised cleaning service you have requested and you have provided explicit consent.

2. How We Collect Information

We collect personal information through a variety of channels, including:

  • Directly from you: when you complete a contact form on our website, phone our office, send us an email, or communicate with us in person during a site inspection or service delivery.
  • Automatically through our website: when you visit frustaire.com, our servers and analytics tools automatically record certain technical data about your visit. This data is collected using cookies, server logs, and similar technologies.
  • From third parties: in limited circumstances we may receive information about you from business partners, referral sources, or publicly available directories, but only where it is lawful and relevant to providing our services.

3. Purpose of Data Collection and Use

We use the personal information we collect for the following purposes:

  • To respond to your enquiries, prepare quotes, and communicate with you about our cleaning services.
  • To schedule, deliver, and manage the commercial cleaning services you have engaged us to perform.
  • To process payments, issue invoices, and maintain accurate financial records.
  • To send you service-related communications such as appointment confirmations, follow-up satisfaction surveys, and important updates about changes to our services or policies.
  • To improve and optimise our website, including analysing user behaviour to enhance navigation, content, and overall user experience.
  • To comply with applicable laws, regulations, and legal obligations, including workplace health and safety requirements.
  • To protect the rights, property, and safety of Commercial Clean Australia, our employees, our clients, and the public.

We will not use your personal information for purposes other than those outlined above without first obtaining your consent, unless required or authorised by law.

4. Data Storage and Security

We take the security of your personal information seriously and implement a range of technical and organisational measures to protect it against unauthorised access, loss, misuse, or alteration. These measures include:

  • Secure, encrypted connections (SSL/TLS) for all data transmitted through our website.
  • Access controls that restrict personal data access to authorised personnel who require it for their role.
  • Regular review and updating of our security practices in line with industry standards.
  • Secure storage of electronic records on Australian-hosted servers with appropriate backup and disaster-recovery procedures.
  • Secure disposal of personal information that is no longer required for any legitimate business or legal purpose.

While we strive to protect your personal information, no method of electronic transmission or storage is entirely secure. We cannot guarantee absolute security but will notify you promptly in the unlikely event of a data breach that is likely to result in serious harm, in accordance with the Notifiable Data Breaches scheme under the Privacy Act.

5. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance functionality, remember your preferences, and gather analytical data about how visitors use our site. Cookies are small text files placed on your device by your web browser when you visit a website.

We use essential cookies that are necessary for the website to function correctly, as well as analytics cookies that help us understand visitor behaviour and improve our content. You can manage your cookie preferences through our cookie consent banner or by adjusting your browser settings. For full details about the cookies we use and how to control them, please refer to our Cookie Policy.

6. Third-Party Disclosure

We do not sell, rent, or trade your personal information to third parties for their marketing purposes. However, we may share your information in the following circumstances:

  • Service providers: we may share information with trusted third-party service providers who assist us in operating our website, managing our business systems, processing payments, or delivering services on our behalf. These providers are contractually obligated to handle your data securely and only for the purposes we specify.
  • Analytics providers: we use third-party analytics services such as Google Analytics to collect and analyse aggregated website usage data. These services may use cookies and similar technologies as described in our Cookie Policy.
  • Legal obligations: we may disclose personal information where required by law, court order, or government regulation, or where necessary to protect our legal rights or to respond to a legal claim.
  • Business transfers: in the event of a merger, acquisition, or sale of all or part of our business, personal information held by us may be transferred to the acquiring entity, subject to the same privacy protections described in this policy.

We take reasonable steps to ensure that any third party receiving your personal information is bound by obligations of confidentiality and complies with the Australian Privacy Principles or equivalent protections.

7. Your Rights

Under the Australian Privacy Act, you have the right to:

  • Access your information: you may request access to the personal information we hold about you. We will respond to your request within a reasonable timeframe and provide the information in an accessible format.
  • Correct your information: if you believe any personal information we hold is inaccurate, incomplete, or out of date, you may request that we correct it. We will take reasonable steps to update our records promptly.
  • Withdraw consent: where we rely on your consent to process personal information, you may withdraw that consent at any time. Withdrawal of consent will not affect the lawfulness of any processing carried out before the withdrawal.
  • Request deletion: you may ask us to delete your personal information where it is no longer needed for the purpose for which it was collected, subject to any legal or contractual obligations that require us to retain it.
  • Opt out of marketing: you can opt out of receiving promotional communications from us at any time by clicking the unsubscribe link in any marketing email or by contacting us directly.

To exercise any of these rights, please contact us using the details provided below. We may need to verify your identity before processing your request to ensure the security of your information.

8. Retention of Information

We retain personal information only for as long as is reasonably necessary to fulfil the purposes for which it was collected, to comply with our legal and regulatory obligations, and to resolve any disputes. When personal information is no longer required, we will take reasonable steps to securely destroy or de-identify it.

Specific retention periods vary depending on the type of data and the applicable legal requirements. For example, financial records related to completed services may be retained for a minimum of seven years in accordance with Australian tax law.

9. Children's Privacy

Our website and services are not directed at individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal data from a child without appropriate parental consent, we will take immediate steps to delete that information from our records.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or technological developments. When we make material changes, we will update the "Last updated" date at the top of this page and, where appropriate, notify you directly or display a prominent notice on our website. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

11. Complaints

If you believe we have breached the Australian Privacy Principles or handled your personal information inappropriately, you have the right to lodge a complaint. Please contact us first so that we can attempt to resolve the matter. If you are not satisfied with our response, you may escalate your complaint to the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

12. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal information, please contact us:

We aim to respond to all privacy-related enquiries within five business days.

We use cookies to enhance your browsing experience and analyse site traffic. Read our Cookie Policy for details.